Do I need to be home for my pool service?
No, you do not need to be at home for your scheduled pool service. While many customers like to be present, others have competing commitments. Regardless of your preference, our comprehensive reporting means you we can keep you across the detail and you won't miss a thing. We highly recommend that your first service with Halogen Pools be attended and following arrangements can be made for unattended access. Technicians will also note anything untoward at the time of service if the premises is unattended.
How are you dealing with COVID-19?
Workplace hygiene is more important than ever and as a provider of essential pool services, our entire organisation is focused on our ability to safely supply our services to you through this difficult time. Halogen Pools follow the recommendations of the authorities and we will continue to monitor the status of the outbreak and seek guidance from public health officials and government agencies. When needed, we will provide updates on the situation. What can you expect when a Halogen Pools technician comes to visit? New procedures have been implemented to reduce the risk of infection for our employees and you as a customer: • Our employees practice hand hygiene between each and every customer visit • Our employees will avoid hand greeting with you as a customer • Our staff can wear disposable gloves and a mask throughout the visit on any request • Our staff will keep a distance of 1.5 meters from you to avoid the risk of infection • Our staff will perform their duties in outdoor spaces wherever possible In these times, when there is a need for reduced contact between people, we will continue to look for solutions that maintain operations, as well as reduce the risk of infection.
Do you have a one-off service option?
Yes we do! A one-off pool clean includes the following services:
- Skim surface
- Empty skimmer baskets
- Empty pool sweep bag
- Vacuum pool
- Brush pool surface and tile line
- Empty pump basket
- Backwash filter as scheduled
- Check equipment for proper operation and leaks
- Clean equipment area
- Comprehensive water testing and chemical balancing
- Final pool inspection (and re-skim surface if required)
If you need some one-off help getting your pool perfect, a one-time pool service is the answer.
Request your service today.
Did you know, we can also help with regular maintenance to keep your pool in top condition?
Request a service now!
How do I cancel my regular pool service?
Our goal at Halogen Pools is to provide quality professional pool care to all of our customers, in the most timely manner. When you service is scheduled, please note you are holding an allocation in our system that is no longer available to other customers.
Regular service adjustments or cancellation:
Please provide at least 7 days notice should your regular service require any form of adjustment – temporary or ongoing.
A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. Staff cannot be rescheduled at this point and a missed appointment fee of 50% of the applicable service fee will be charged.
Alternatively, please contact email@example.com and we can call you to discuss your requirement.